Privacy Policy

Gracevale Lodge is committed to protecting your privacy. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What information we collect

We may collect personal information such as your name, address, email address and phone number — through interviews, correspondence, our website, and occasionally from third parties. We collect this information to provide our services and, where appropriate, for marketing purposes.

Sensitive information

Health data and other sensitive information is used only for the primary purpose for which it was collected, for a directly related secondary purpose, or with your explicit consent.

How we collect information

We collect information primarily directly from you. Where we receive information from third parties, we take reasonable steps to safeguard it.

Disclosure

We disclose personal information only with your consent, or where we are required or authorised to do so by law.

Data security

Your information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. Records are retained for a minimum of seven years.

Access and correction

You may request access to, and correction of, the personal information we hold about you. We won't charge an access fee, though we may pass on administrative costs for providing copies.

Changes and complaints

This policy may change from time to time and is published on our website. If you have any concerns or complaints about how we handle your personal information, please contact our Warragul office by phone or email.